Quality goes beyond measuring clinical care. Recognizing this, we ask our patients how they feel about the service they receive.
A Standard of Excellence
When you arrive at Novant Health Kernersville Medical Center, we want you to be treated with compassion and respect. Our goal is to have each staff member go out of their way for our patients and visitors. With this approach, we constantly work toward excellence in our overall quality of care.
To ensure that our standard of care is excellent, we contact patients by telephone after they return home. The surveyor asks the patient for his or her feedback about nursing care, food, room cleanliness, how well we explained complicated tests and procedures, and other areas. Patients score our care on a five-point scale: poor, fair, average, good, and excellent. Our results are then compared to those of other hospitals around the country.
Let us know how we are doing!